Saturday, August 2, 2008
We have had Sprint cell phones for at least 6 years now and have always been happy with them. So happy in fact that for the last year we have had 6 lines on our plan. Recently, Sprint made some changes and no longer allow 6 lines to be on one plan. What this means is that, without our knowledge, or consent, our phones were split up into two plans!
Luckily, my husband discovered this within a week of it happening. Unfortunately, even after a long time on the phone with several different people, nothing can be done about it. We feel that since Sprint made the change, and at no fault of our own we cannot continue on the plan we had where the 6th line costs $9.99 instead of $99 a month, we should be allowed to disconnect that 6th line without the $200 deactivation fee.
Sprint says if we want to shut that line off it will cost $200 period. We argued and got nowhere. We are not going to pay for two plans, making our bill well over $200 a month - that’s not going to happen. And we don’t feel it is fair that they charge us the early termination fee when the only reason we want to terminate that phone is because of billing changes they made and are forcing on us. We never consented to it and would never agree to it. They just made the changes and that’s how it is.
The only solution we were given is that we could place that one line in limbo for 6 months at a charge of $5.95 a month. That is the choice we made as it saves us the most money, but is this really fair?!
We are not very happy with Sprint right now. And if they can just change our plan all willy nilly, as they please, and force us into things we do not want to do, then I think we will be shopping for a new cell phone carrier very soon.