For the last few years we've had a Pur faucet filter on our kitchen sink, our old house had a whole house filter, but this one does not. The first one we bought was the cheapest one and after about a year of use, it began to leak around where it joined the faucet, so we bought the next one up. I really liked that one because it also had a little light telling me when to change the filter and you just flipped a switch for filtered water instead of the flipping the whole filter.
Well, around Thanksgiving, after about a year of use, it started leaking - truthfully it had been leaking a small amount for a while, but it became unbearable. I tried taking it off and using some plumber's tape but it didn't help. I was getting more and more frustrated with it and ticked that I would have to buy yet another filter.
So I went to the Pur website and filled out a support form. I was frustrated that the form pulled words I had typed and suggested answers for me, I had to click yet another button to say that, "no the suggested solutions did not help me and yes I wanted to submit my query". Shortly, I had an email offering more answers and I had to once again click if I still wanted to submit or Pur would consider it solved.
Well I was about ready to just go with Brita, but I clicked the submit it button yet again, silently fuming. A short time later I had a response in my inbox. While the person did not technically answer my inquiry of they are only meant to last a year, they did promise to send me a coupon. At this point I felt better, I did not know what the coupon would entail but I decided to hold off on my switch to Brita until the coupon was in hands, "within 3 weeks".
Tick-tock, tick-tock, a mere 3 days later I received an envelope in the mailbox from Procter and Gamble.
I did a little happy dance! And with my coupon I was able to get the nicer faucet filter that also holds flavors. Do I use flavors? No, but that's not the point! No more leaky faucet and P&G took care of me, even if the whole process was a little tedious.